Terms and Conditions

1. General Entry Policy

When you make a booking at Random-World, you agree to the following Terms and Conditions.

Random-World is a trading name of Random World Limited.
"Staff" or "Member of Staff" refers to any person employed or involved in Random-World.
Random-World reserves the right to deny admission to any person whom a member of staff feels may behave in a manner that would adversely affect the enjoyment of other participants.
Participants must follow the instructions given to them by a member of staff. Failure to do so may result in removal from the premises without a refund.
Failure to follow instructions and/or unsafe play could lead to persons being asked to leave the premises, with no refund given.
The consumption of alcohol is strictly prohibited within Random-World premises unless available for a specific/special event. Random-World reserves the right to deny admission to anyone they believe may be under the influence of alcohol or other substances.

2. Age Restrictions & Supervision

Children under 14 must be accompanied by a responsible adult (18+) at all times. The adult is responsible for the behaviour and conduct of the child.
Children under 16 must be accompanied by a responsible adult (18+) after 6pm. The adult is responsible for the behaviour and conduct of the child.
Children aged 14 - 17 (16-17 after 6pm) may be unaccompanied provided they have permission from their parent/guardian to attend unaccompanied and responsible to manage and care for themselves for the duration of their visit.
Staff members are not responsible for supervising children, and we do not offer childcare services.

3. Food & Drink Policy

Food and drinks may only be consumed in the designated "Park" area of Random-World or external areas (if open).
No stoves, heat sources or the cooking of food is permitted anywhere in the building.
No food or drink is to be consumed in any of the play areas/exhibits.

4. Behaviour & Conduct

Visitors must behave respectfully towards staff and other guests.
Disruptive, dangerous, or inappropriate behaviour may result in removal without refund.
Damage to equipment or property, whether intentional or due to negligence, may incur a charge for repairs or replacement.
Participants must not act in a manner that could cause themselves, other customers, members of the public, or staff injury, or could cause damage to property or the fabric of the building.

5. Photography & Data Protection

Photography (still and video) is encouraged within all areas of Random-World except toilet areas. However, we kindly ask you to avoid taking photographs of other customers where possible.
Random-World may take promotional photos or videos within the premises. If you do not wish to be included, please inform a staff member upon arrival.
Personal data provided at booking is handled in accordance with GDPR regulations.

6. Bookings & Cancellations

Booking slots are ONLY confirmed once full payment has been received.
Booking slots may be changed without charge at any point EXCEPT within 24 hours of the booking.
Persons with booked tickets who fail to arrive for their booking will forfeit the cost of the booking (no refund will be offered).
Bookings may be cancelled and a refund given (minus any booking fees per booking) at any point EXCEPT within 24 hours of the booking slot. Cancellations made WITHIN 24 hours of the start of your booking will not be refunded.
In the unlikely event your booking slot cannot take place and Random-World cancels your booking, you may choose either to receive a full refund or to have your booking changed to another available time slot.
Some exhibits, games, activities, and facilities available at the time you make a booking/purchase a ticket might not be available on the day of your booking due to maintenance or modifications. We do not guarantee availability of any exhibit, game, activity, or facility.

7. Gift Vouchers

Gift vouchers are on sale at the discretion of Random-World and no guarantee is made about their availability.
Gift vouchers (without a booking time/date) may be purchased and redeemed via our website and booking site.
Gift vouchers are valid for TWO calendar years from the date they are sent to you.
Gift vouchers MUST be booked and the booking must take place BEFORE they expire.
Gift vouchers that have expired will not be refunded.
Gift vouchers may be cancelled within 30 days from the date of purchase and a full refund given. Gift vouchers cannot be refunded after 30 days from the date of purchase.
Once a booking has been made using the gift voucher, the gift voucher becomes invalid and the ‘Booking’ Terms and Conditions (above) will apply.
The unique code on the Gift Voucher will be required to book a time slot.
Exhibits, games, activities, and facilities available at the time of purchasing a Gift Voucher may not be available for the entire validity period as we occasionally make changes to Random-World.
Gift Vouchers cannot be exchanged for cash or used to purchase any item for sale inside Random-World.

8. Payment Policy

Payments are made to Random Worlds Limited and all prices listed are in BRITISH POUNDS (GBP).
Payment may be made by credit/debit cards as accepted by "Stripe" at the time of booking. Invoiced payment via Bank Transfer is allowed if pre-arranged and at the discretion of Random-World.
Advanced ticket sales must be made through "Ticket Tailor," our website’s booking system (which uses Stripe to handle the transaction), except when agreed in advance by Random World Limited.
Refunds will be paid back to the original payment method or via Bank Transfer or Cheque at the discretion of Random-World minus any booking fees.
Payments may show on statements as ‘Random W Ltd’, ‘Random-World’, 'Random Worlds Limited', or ‘Random Worlds Ltd.’ or similar.
VAT receipts/invoices available upon request. Please email VAT@randomworlds.co.uk.

9. Health & Safety

Certain activities may have specific safety rules, which must be followed at all times.
Visitors participate at their own risk. While we take all reasonable precautions, Random-World is not responsible for injuries caused by failure to follow safety guidelines.
Guests must report any safety concerns to staff immediately.
Guests with medical conditions should consult their doctor before participating in physical activities.

10. Access & Inclusion

Participants are strongly advised to read our ACCESS STATEMENT prior to making a booking or purchasing a gift voucher.

11. Complaints & Feedback

If you need to make a complaint or would like to provide feedback about our service, you may write to Random-World, Unit 5 Chain Lane, Newport, PO30 5QA, or email feedback@random-world.co.uk.

12. Changes to Terms & Conditions

Random-World reserves the right to amend these terms at any time without prior notice.
The most up-to-date version will always be available on our website or at reception.

By entering Random-World, you confirm that you have read and agree to these terms and conditions.

PRIVACY POLICY & DATA POLICY

Random World Limited does NOT directly collect any information about the users of this website. However, we do use Google Analytics to collect and analyse non-personal information on our behalf. (Please refer to our COOKIE POLICY). If you contact us for any reason, we may keep a computer record of your email for future reference. We will NEVER disclose it (or any other personal details you choose to include in the email) to any third parties, unless you give us your express consent AND the disclosure is for your personal benefit (for example, helping you make contact with an individual or organisation you are interested in). Random World Limited will only use any contact details you provide to reply to any question or inquiry; we will not contact you for any marketing or other reason without your express consent.

You may be contacted by our automated booking system before and after your booking, but this will only be in relation to any bookings you have made.

Random World Limited stores information about bookings and its customers for administrative purposes. This information is kept secure on computers that are ONLY used by Random World Limited staff. Computers are password protected to keep any personal data secure.

You can request that we delete all of your personal details at any time by emailing us at privacy@random-world.co.uk. We will remove your personal data when requested. Even without a request, all data is destroyed when it is no longer needed for administrative purposes.

INSURANCE

Random-World is covered by a £5,000,000 public liability insurance policy.

COOKIE POLICY

This website may generate cookies on your computer to personalise and improve your visit and to assist in gathering non-personal information for analytics purposes. Random World Limited uses Google Analytics to provide information about the type of activity of its visitors, but this information is never passed on to any third parties by us, except for occasional statistics (e.g., reporting the number of visitors to the site). Personal information is never shared. You can change your computer settings to prevent cookies from being created on your computer.

Disclaimer

Data and information are provided for informational purposes only and are not intended for any other commercial or non-commercial purposes. Neither us nor any of our data or content providers shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon. By accessing our website, a user agrees not to redistribute the information found therein. We provide customised links to select companies for your convenience only. We do not endorse or recommend the services of any company. The company you select is solely responsible for its services to you, the user. We shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of our services.

Policies and Terms and Conditions Reviewed and Updated 19/06/2025